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Family suite sitting room with a television, suspended swing, and balcony

Renaissance Pattaya Resort & Spa, Thailand

Nightly Upgrade Awards

A Nightly Upgrade Awards (NUA) is a one-night confirmable upgrade to a premium room or suite.

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After you confirm your reservation, you can request to apply your Nightly Upgrade Awards to the reservation from the Confirmation page or the Reservation Details page. Click on the Start Upgrade Request link provided.

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Nightly Upgrade Awards can be requested at any time after your reservation is confirmed, up to 2:00 PM hotel time, the day before arrival. Once you request to use your Nightly Upgrade Awards for a stay, we will check the upgrade availability starting three days prior to arrival.

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The number of Nightly Upgrade Awards used must match the entire length of stay; awards cannot be used for partial nights of a stay.

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Once you request to use your Nightly Upgrade Awards for a stay, we will check the upgrade availability starting three days prior to arrival and will keep checking every day until 2:00 PM local hotel time, one day prior to arrival.

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We will let you know either way (via email) if we are able to confirm the upgrade or not. Nightly Upgrade Awards are not confirmed until you receive an email confirmation. If the upgrade is not available, we will return the Nightly Upgrade Awards to your account.

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Nightly Upgrade Awards are offered for premium rooms or suites as designated by the hotel.

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Nightly Upgrade Awards can be used on Marriott-Bonvoy-eligible reservations including paid stays as well as Free Night Award stays and Cash & Points stays.

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The hotel's system will automatically check for availability three days before arrival. If availability is not confirmed three days before arrival, availability is checked each day before arrival, up to 2:00 PM hotel time one day prior to arrival. If Nightly Upgrade Awards cannot be confirmed on the day before arrival, the awards are credited back to the member's account.

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Requests to withdraw the use of unconfirmed Nightly Upgrade Awards may be made up to 2:00 PM hotel time one day prior to arrival.

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Confirmed awards can only be cancelled if the entire reservation is cancelled. This may be done up to 2:00 PM hotel time one day prior to arrival.

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Nightly Upgrade Awards expire on December 31 of the year following the year in which they were earned.

For example, if members earn an Annual Choice Benefit or Earned Choice Award in 2024 and Nightly Upgrade Awards are selected, they will have an expiration date of December 31, 2025.

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Nightly Upgrade Awards cannot be transferred or given as a gift, however, a member may use Nightly Upgrade Awards for additional single-room reservations on his/her own stay as long as the member is present for the stay and the other rooms are under the member's name.

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You cannot pay cash to cover some nights if your awards do not cover the entire length of stay.

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Not all hotels participate in Nightly Upgrade Awards. NUAs are not redeemable at the following brands: The Ritz-Carlton Reserve, The Ritz-Carlton Destination Club, Design Hotels™, all-Suite Hotels, Marriott Executive Apartments, Marriott Vacation Club, Marriott Grand Residence Club properties and Vistana properties. In addition, NUAs may not be redeemable at select Participating Properties.