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JW Marriott Gold Coast Resort & Spa

5-star property
158 Ferny Avenue, Surfers Paradise, QLD 1800 796 370
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4.6 out of 5
Wonderful!
See all 358 wotif Reviews

"The lobby and restaurant areas are gorgeous along with the pool areas however the actual pools could do with an upgrade - the tiles and pool floor are ... " More

By a verified traveller on Wed 17 Apr 2024

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Hotel Description

A luxury stay in the heart of Gold Coast awaits you at JW Marriott Gold Coast Resort & Spa. Within just a 15-minute stroll, you'll find popular places like Cavill Avenue and Surfers Paradise Beach. Highlights at this beach hotel include 3 restaurants, 2 outdoor swimming pools, and a full-service spa.

A day of pampering at Spa by JW can include deep-tissue massages, hot stone massages, detox wraps, and body wraps along with access to the sauna. The restaurant, Citrique, serves international cuisine and is open for breakfast, lunch, and dinner. Pool Pavillion is the hotel's own bar, serving drinks along with lunch and light fare. Enjoy access to 2 spa tubs and 2 outdoor tennis courts along with a marina and a gym. 1445 square feet (134 square meters) of event facilities include 11 meeting rooms and a conference center, and other business amenities include a business center. Other amenities include free WiFi in public areas, a lazy river, and laundry facilities. Each morning buffet breakfast is available. There's also valet parking, along with the convenience of an airport shuttle.

Within a 20-minute walk of this 5-star Surfers Paradise hotel, attractions include Chevron Renaissance and Slingshot.

Taking inspiration from its Gold Coast surroundings, Marriott Surfers Paradise Resort & Spa is a strikingly beautiful hotel on the banks of the Nerang River, just a short walk from the beach. Its star attraction is the vast, luxurious water complex, with a palm-fringed beach and a heated saltwater lagoon teeming with tropical fish, waterfalls and caves.  

Inside the hotel, tropical plants, natural timbers and light-filled spaces lull you into a blissfully elegant welcome. The resort has six dining rooms – the most famous is its lunchtime seafood buffet with live cooking demonstrations. Spend an evening at Misono Japanese Steakhouse where teppanyaki chefs show off their skills and send the flames high, right at your table.  

Enjoy the beach, city or mountain views from your spacious minimalist room’s floor-to-ceiling windows or decked out balcony. And save big when you book with Wotif, thanks to awesome year-round deals.  

Room, 1 King Bed, Non Smoking, Mountain View (Balcony)

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$409* Per night/room 7 May - 8 May

Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Balcony)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 Bedroom, Non Smoking, Ocean View (Corner)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Non Smoking, Ocean View (Corner, Balcony)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

JW Marriott Gold Coast Resort & Spa ratings based on 358 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for JW Marriott Gold Coast Resort & Spa

Everyone (218) Business (1) Couples (42) Family (75)
3 out of 5
The lobby and restaurant areas are gorgeous along with the pool areas however the actual pools could do with an upgrade - the tiles and pool floor are looking weary and unpleasant - certainly not 5 star. The rooms have nice decor but don’t quite match with the luxury lobby and restaurant vibes - they are small for what you pay and our room had hair and sticky tops on bedside tables. I also found spider webs on the ceiling, mould on the sheer curtains and the sliding door/windows were so dirty I could hardly see out. Service was usually good although they were so busy things like coffees took ages to come. Happy that the breakfast buffet had some gluten free options. I probably wouldn’t stay again.

Posted by on 17 Apr. 2024

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4 out of 5
Staff was excellent both in the restaurant, and by the Pool. Pizza by the Pool was excellent but other food offered was ok.

Posted by on 10 Apr. 2024

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5 out of 5
Incredible quality at every turn.

Posted by on 4 Apr. 2024

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4 out of 5
Loved the room, loved the pool, loved the breakfast. Enjoyed time with Grandaughter

Posted by on 3 Apr. 2024

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5 out of 5
The best resort in Surfers. Absolutely perfect in every way!

Posted by on 30 Mar. 2024

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5 out of 5
Staff are very accommodating and made us feel special. This really made our holiday memorable. I have been going to the Marriott for over 30years with my family and now bring my own. This trip brought back memories from when I was a child and holidaying at the Marriott.

Posted by on 29 Mar. 2024

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5 out of 5
Amazing stay, staff were amazing and so helpful and nice. Resort was very clean and tidy just a great stay all round!

Posted by on 26 Mar. 2024

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5 out of 5
The room was spacious, beautifully furnished and clean.

Posted by on 26 Mar. 2024

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4 out of 5

Posted by on 11 Mar. 2024

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5 out of 5

Posted by on 29 Feb. 2024

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About the JW Marriott Gold Coast Resort & Spa

Location 158 Ferny Avenue, Surfers Paradise, QLD 4217

Property Features

JW Marriott Gold Coast Resort & Spa offers its guests a full-service spa, a marina, 2 outdoor swimming pools, and 2 spa tubs. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and 11 meeting rooms are available. Event space at this hotel measures 1445 square feet (134 square meters) and includes a conference center. A fitness center, spa services, and a terrace are also featured at the luxury JW Marriott Gold Coast Resort & Spa. For a fee, parking is available. A complete renovation of JW Marriott Gold Coast Resort & Spa was completed in December 2020. Smoking is allowed in designated areas at this 5-star Gold Coast hotel.

  • 223 guestrooms or units
  • 28 levels
  • 3 dining venues
  • 2 bars or lounges
  • 1445 sq ft of conference space
  • 134 sq m of conference space
  • Built in 1992
  • Supervised kid's activities
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Lazy river
  • Waterslide
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 2
  • Laundry facilities
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Metro station: Cypress Avenue Station (0.7 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

JW Marriott Gold Coast Resort & Spa offers 223 accommodations with minibars and safes. Rooms open to balconies. LCD televisions come with premium cable channels and pay movies. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Citrique - Overlooking the pool and garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required.

Misono - Overlooking the garden, this restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open select days.

Chapter & Verse - Overlooking the pool and garden, this family restaurant specializes in local cuisine and serves lunch and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Pool Pavillion - This poolside bar serves lunch and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Whisky Bar - This bar specializes in Japanese cuisine. Open select days.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 16
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 75.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 13
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 49.50 for adults and AUD 30 for children
  • Covered self parking fee: AUD 24 per day (in/out privileges)
  • Covered valet parking fee: AUD 45 per day (in/out privileges)
  • Nearby parking fee: AUD 5 per day (3281 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 75.0 per night
  • Credit card charges are subject to a surcharge of 1.95 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marriott Resort Surfers Paradise
  • Surfers Paradise Marriott
  • Surfers Paradise Marriott Resort
  • Marriott Surfers Paradise Hotel
  • Surfers Paradise Marriott Hotel Surfers Paradise
  • Surfers Paradise Marriott Resort & Spa Gold Coast
  • Surfers Paradise Marriott Resort And Spa
  • Surfers Paradise Marriott Resort Hotel

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.