RINGCENTRAL CONTACT CENTER

Revolutionize your customer relationships

Collaborative Contact Center solution from the industry’s leading provider.

A man taking notes while on a RingCentral phone call
In terms of the capability set, RingCentral Contact Center is a huge improvement over our previous solution. It is the best I’ve worked with in my 20 years in the call center business.
Ryan Stewart, Vice President of Canadian Operations

Designed with your customers and agents in mind

Deliver a customer experience that makes lasting impressions and gets the service and sales results you’ve been looking for and more.

Deliver the best customer experience with skills-based call routing. RingCentral Contact Center intelligently routes calls to the most appropriate agent for the fastest resolution.

Improve outbound sales customer connections. Eliminate awkward delays when greeting callers while increasing agent productivity with RingCentral’s capability for multiple, simultaneous predictive calls. Agents are connected at the first hello, paving the way to better outcomes, higher conversion rates, and increased revenues.

Empower agents across all channels—voice and digital—with a single, intuitive agent interface. Communicate with your customers the way they want to on their device of choice and increase customer loyalty and satisfaction.

Optimize agent availability and achieve your goals with efficient and actionable schedules. Powerful forecasts and adherence measurements help you maximize agent availability and minimize agent downtime to reduce costs.

Ensure you are getting the best performance from your agents with our agent-centric approach to Quality Management. Features such as call screening, agent self-evaluations, and automated feedback and workflows give your team the tools they need to provide the best possible service.

RingCentral Contact Center Analytics offer a wide range of customizable, visual ways to make business-critical decisions in real time. With up-to-the-minute data accessed through easily customizable dashboards, you’ll be better equipped to address business issues in your call center as soon as they happen.

RingCentral Contact Center supports a wide range of survey methodologies for measuring customer satisfaction. Choose from Net Promoter® Score (NPS) surveys, Customer Effort Scores, general satisfaction ratings, and more.

What our contact center customers are saying

Sign up for a free personal demo
A sales advisor will contact you for a personalized, informative demo on the key features and benefits of our Contact Center solution.

Full name*

Enter a valid full name

Work email*

Enter a valid email address

Business phone number*

Enter a valid phone number

Company name*

Enter a valid company name

Number of employees*

Enter a valid number of employees

Number of employees*

Enter a valid number of employees

Required fields*
By clicking the button above, you consent to receiving calls and emails from RingCentral. Calls may be connected using automated technology.
Thank you for your interest in RingCentral
A sales advisor will contact you within 24 hours. If you'd like to speak to someone now, please call (800) 574 5290