2/10 Terrible
Donna
Traveled with group
May 10, 2024
Disliked: Cleanliness, staff & service
This was the worst treatment I've ever had checking in a resort. I flew in on Breeze direct flight fr Lou Ky. I am requesting full refund and termination of Jonathan Busch office mgr. It was close to 2am, I prepaid my entire trip and do not use credit cards only debit. He refused to take denit or cash and told me he cant help it im a hillbilly fr KY w no money amd drunk. Im like NO im NOT drunk. Im very tired and had a traumatic brain injury jan 2024. I was polite and said can we pls chrck in. He was unbelievable and still said no. He wont let us check in w out credit card on file. I pray our encounter is on video tape. He continued to b rude to me all weekend. It was bizarre behavior. I'm filing a formal complaint w hotel owner. All the other staff was great. So hoping an isolated incident.
Donna
Stayed 3 nights in Apr 2024