6/10 Okay
Yeon
Traveled with family
May 20, 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Everything was good on a weekday stay. The second time back was on a Saturday and this is when things went bad for us. It is unacceptable that there is only one guy doing both the front desk for hotel check-in, and a bartender on the other side of the table!, He was probably serving like five guests sitting at the bar table and then did not notice me until I had to yell for help! Never seen such a thing at any of the other hotels I stayed in! Front desk and bar connected, one guy doing both on a Saturday evening! Then fire alarm goes off several times and they can’t figure out what’s wrong. Had to endure this ear piercing siren but our kid has a sensitivity and this was just pure hell. It was crowded and with events going on, it was far from a relaxing experience. Then I find out that hotel airport shuttle cars blocked the hottel entrance way alll night long till the morning because they put their own convenience first over the guests convenience. So many things they can improve. Not coming back.
Yeon
Stayed 1 night in May 2024