Marriott app based communication was terrible. Multiple requests went unattended. Sofabed was so bad and not usable. Each room charges were all separately charged. Total bill came late. Gold elite previlages were denied
Soojung
2024 年 5 月入住 4 晚
10/10 超赞
Edgar Hugo
与家人出行, 商务旅客
2024 年 5 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good
Edgar Hugo
2023 年 10 月入住 1 晚
6/10 一般
Robert
与配偶出行
2024 年 5 月 14 日
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
Lovely restaurant, bar, Spa, courtyard. The staff was not at level it should be for a Ritz Carlton hotel. Our TV and room phone did not work properly, and it took them almost a day to address it properly. We made numerous phone calls and the staff said they would call us back each time, but they never did. Very sloppy and negligent.
Robert
2024 年 5 月入住 5 晚
10/10 超赞
Maria
与配偶出行
2024 年 5 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent staff and very clean, comfy room.
Maria
2024 年 5 月入住 2 晚
10/10 超赞
Elizabeth
团体旅客
2024 年 5 月 13 日
满意:清洁度、服务设施、住宿条件和设施
The hotel was beautiful, clean and the staff was amazing. Drinks and dinner at M Bistro were excellent. Highly recommend.
Elizabeth
2024 年 5 月入住 3 晚
8/10 还可以
Barry,Fort Worth
与配偶出行
2024 年 4 月 29 日
满意:清洁度、服务设施、住宿条件和设施
I WAS SORELY DISAPPOINTED THAT WE COULD NOT BUY STARBUCKS COFFEE IN THIS HOTEL!!!! With many customers who are discerning travelers, it should NOT need to be stated that your customers expect superb coffee options every morning while staying at your property. The Valet service was horrible and unorganized. I am going to rethink whether I need to stay loyal to Ritz-Carlton after this stay.
Barry
2024 年 4 月入住 3 晚
6/10 一般
Bernarda
2024 年 4 月 28 日
满意:住宿条件和设施,清洁度
We were expecting first class service which was not there
Room pretty average and could of been a bit cleaner
Bernarda
2024 年 4 月入住 1 晚
10/10 超赞
Noel
2024 年 4 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
So thankful y’all let me check in early
Noel
2024 年 3 月入住 1 晚
10/10 超赞
Angela
与家人出行
2024 年 4 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Canal street was fairly noisy. But the trip was not ruined. Very nice hotel decor, staff and dining!! Will stay again!