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Twin Peaks Lodge & Hot Springs

3.5 star property
Hotel with 2 outdoor swimming pools, walk to Box Canyon Falls Park

Choose dates to view prices

your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Twin Peaks Lodge & Hot Springs

Balcony view
Exterior
Premium bedding, pillowtop beds, desk, iron/ironing board
Free daily buffet breakfast
Interior detail
Reviews
8.0

Very good

Popular amenities

  • Breakfast includedBreakfast includedBreakfast included
  • Pool
  • Spa
  • GymGymGym
  • BarBarBar
  • Room serviceRoom serviceRoom service
The price is $223
$316 total
includes taxes & fees
Jun 5 - Jun 6

Explore the area

Map
125 3rd Ave, Ouray, CO, 81427
  • Popular LocationBox Canyon Falls Park6 min walk
  • Popular LocationOuray Ice Park11 min walk
  • Popular LocationOuray Hot Springs Pool14 min walk
  • AirportMontrose, CO (MTJ-Montrose Regional)50 min drive
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Room options

View all photos for Standard Room, 2 Queen Beds, Mountain View

Premium bedding, pillowtop beds, desk, iron/ironing board

Standard Room, 2 Queen Beds, Mountain View

8.5/10 Very Good

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Pillowtop bed
Ceiling fan
Premium bedding
Hair dryer
Private bathroom
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 2 Bedrooms, Terrace, Ground Floor

Premium bedding, pillowtop beds, desk, iron/ironing board

Deluxe Suite, 2 Bedrooms, Terrace, Ground Floor

Highlights

Terrace
Air conditioning
Refrigerator
Flat-screen TV
Pillowtop bed
Ceiling fan
2 bedrooms
Premium bedding
  • 400 sq ft
  • River view
  • Sleeps 6
  • 3 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Ground Floor

Standard Room, 1 King Bed, Accessible, Ground Floor | Premium bedding, pillowtop beds, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible, Ground Floor

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Pillowtop bed
Ceiling fan
Premium bedding
Hair dryer
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 2 Bedrooms, Balcony

Premium bedding, pillowtop beds, desk, iron/ironing board

Deluxe Suite, 2 Bedrooms, Balcony

Highlights

Balcony
Air conditioning
Refrigerator
Flat-screen TV
Pillowtop bed
Ceiling fan
2 bedrooms
Premium bedding
  • 400 sq ft
  • River view
  • Sleeps 6
  • 3 Queen Beds

View all photos for Honeymoon Suite, 1 King Bed, Balcony, Mountain View

Honeymoon Suite, 1 King Bed, Balcony, Mountain View | Living area | Flat-screen TV

Honeymoon Suite, 1 King Bed, Balcony, Mountain View

Highlights

Balcony or patio
Air conditioning
Refrigerator
Flat-screen TV
Pillowtop bed
Ceiling fan
Premium bedding
Hair dryer
  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Double Room, 2 Queen Beds

Premium bedding, pillowtop beds, desk, iron/ironing board

Classic Double Room, 2 Queen Beds

9.2/10 Wonderful

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Pillowtop bed
Ceiling fan
Premium bedding
Hair dryer
Private bathroom
  • 300 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Mountain View

Premium bedding, pillowtop beds, desk, iron/ironing board

Standard Room, 1 King Bed, Mountain View

8.9/10 Excellent

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Pillowtop bed
Ceiling fan
Premium bedding
Hair dryer
Private bathroom
  • 250 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Ground Floor

Standard Room, 1 Queen Bed, Ground Floor | Premium bedding, pillowtop beds, desk, iron/ironing board

Standard Room, 1 Queen Bed, Ground Floor

8.8/10 Excellent

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Pillowtop bed
Ceiling fan
Premium bedding
Hair dryer
Private bathroom
  • 230 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Double Room, 2 Double Beds, Ground Floor

Premium bedding, pillowtop beds, desk, iron/ironing board

Standard Double Room, 2 Double Beds, Ground Floor

8.8/10 Excellent

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Pillowtop bed
Ceiling fan
Premium bedding
Hair dryer
Private bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Suite, 1 Queen Bed, Ground Floor

Premium bedding, pillowtop beds, desk, iron/ironing board

Standard Suite, 1 Queen Bed, Ground Floor

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Pillowtop bed
Ceiling fan
Separate bedroom
Premium bedding
Hair dryer
  • 301 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite, Ground Floor

Family Suite, Ground Floor | Premium bedding, pillowtop beds, desk, iron/ironing board

Family Suite, Ground Floor

8.7/10 Excellent

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Pillowtop bed
Ceiling fan
Premium bedding
Hair dryer
Private bathroom
  • 322 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Twin Bunk Bed

View all photos for Standard Room, 2 Double Beds, Private Bathroom, Ground Floor

Standard Room, 2 Double Beds, Private Bathroom, Ground Floor | Premium bedding, pillowtop beds, desk, iron/ironing board

Standard Room, 2 Double Beds, Private Bathroom, Ground Floor

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Pillowtop bed
Ceiling fan
Premium bedding
Hair dryer
Private bathroom
  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Private Bathroom, Ground Floor

Standard Room, 1 Queen Bed, Private Bathroom, Ground Floor | Premium bedding, pillowtop beds, desk, iron/ironing board

Standard Room, 1 Queen Bed, Private Bathroom, Ground Floor

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Pillowtop bed
Ceiling fan
Premium bedding
Hair dryer
Private bathroom
  • 300 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Ground Floor

Premium bedding, pillowtop beds, desk, iron/ironing board

Room, 1 King Bed, Ground Floor

8.8/10 Excellent

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Pillowtop bed
Ceiling fan
Premium bedding
Hair dryer
Private bathroom
  • 350 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Ground Floor

Flat-screen TV

Standard Room, 1 King Bed, Ground Floor

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Pillowtop bed
Ceiling fan
Premium bedding
Hair dryer
Private bathroom
  • 350 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Private Bathroom, Ground Floor

Premium bedding, pillowtop beds, desk, iron/ironing board

Standard Room, 2 Queen Beds, Private Bathroom, Ground Floor

9.6/10 Exceptional

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Pillowtop bed
Ceiling fan
Premium bedding
Hair dryer
Private bathroom
  • 350 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Bedrooms, Ground Floor

Standard Room, 2 Bedrooms, Ground Floor | Premium bedding, pillowtop beds, desk, iron/ironing board

Standard Room, 2 Bedrooms, Ground Floor

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Pillowtop bed
Ceiling fan
2 bedrooms
Premium bedding
Hair dryer
  • 480 sq ft
  • Mountain view
  • Sleeps 6
  • 3 Queen Beds

View all photos for Traditional Room, 1 King Bed, Private Bathroom

Premium bedding, pillowtop beds, desk, iron/ironing board

Traditional Room, 1 King Bed, Private Bathroom

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Pillowtop bed
Ceiling fan
Premium bedding
Hair dryer
Private bathroom
  • 350 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds, Private Bathroom

Premium bedding, pillowtop beds, desk, iron/ironing board

Traditional Room, 2 Queen Beds, Private Bathroom

8.8/10 Excellent

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Pillowtop bed
Ceiling fan
Premium bedding
Hair dryer
Private bathroom
  • 300 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

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$174 total
includes taxes & fees
Jun 5 - Jun 6
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About the neighborhood

Ouray

Located in Ouray, Twin Peaks Lodge & Hot Springs is in the mountains. Travelers eager for a bit of culture can stop by Wright Opera House, while those wishing to experience the area's natural beauty can explore Ouray Ice Park and Box Canyon Falls Park. Ouray Hot Springs Pool and Yankee Boy Basin are two other places to visit that come recommended. Take in the nearby slopes with cross-country skiing and downhill skiing, or check out other outdoor activities such as ice skating and snowshoeing.
Visit our Ouray travel guideOpens in a new window

What's nearby

  • Box Canyon City Park - 2 min walk
  • Box Canyon Falls Park - 6 min walk
  • Ouray Ice Park - 11 min walk
  • Cascade Falls - 13 min walk
  • Ouray Hot Springs Pool - 14 min walk

Getting around

  • Silverton Station - 43 min drive
  • Montrose Regional Airport (MTJ) - 50 min drive

Restaurants

  • Ouray Brewery - 7 min walk
  • Gold Belt Bar & Grill - 9 min walk
  • Colorado Boy Southwest Pub - 5 min walk
  • Mouse's Chocolates & Coffee - 7 min walk
  • Ourayle House Brewery - 7 min walk

About this property

Twin Peaks Lodge & Hot Springs

Hotel near Box Canyon Falls Park
Located close to Wright Opera House and Ouray Ice Park, Twin Peaks Lodge & Hot Springs provides a free breakfast buffet, a poolside bar, and a terrace. Adventurous travelers may like the rock climbing and hiking/biking at this hotel. Treat yourself to a massage at the onsite spa. The on-site American cuisine restaurant, The Mine Shaft, serves dinner. In addition to a garden and a playground, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools with sun loungers
  • Hot springs on site, an electric car charging station, and a vegetable garden
  • Smoke-free premises, a vending machine, and 1 meeting room
  • Snow sports gear
  • Guest reviews say great things about the family-friendly amenities
Room features
All 93 rooms offer comforts such as premium bedding and air conditioning, in addition to perks like free WiFi and bathrobes. Guest reviews give good marks for the clean, spacious rooms at the property.
Other amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and shower/tub combinations
  • Flat-screen TVs with premium channels
  • Refrigerators, coffee/tea makers, and ceiling fans

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • The Mine Shaft

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • 9 hot springs
  • Full-service spa
  • Hiking/biking trails
  • Playground
  • Rock climbing
  • Snow sports gear

Family friendly

  • 2 outdoor pools
  • In-room refrigerator
  • Laundry facilities
  • Playground

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 9 hot springs
  • Couples treatment rooms
  • Hot springs open from 8:00 AM - 10:00 PM
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Handrails in stairways
  • No elevator
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)

More

  • 100% renewable energy
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8 AM - 8:30 PM
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
12 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 10.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation
  • Resort fee: USD 30.00 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • In-room coffee
  • Laundry facilities
  • Pool access
  • Self parking

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 30.00 per accommodation, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system

We should mention

This property does not have elevators
Hot springs access available from 8:00 AM to 10:00 PM

Property is also known as

Bw Plus Twin Peaks
Bw Plus Twin Peaks Lodge
Bw Plus Twin Peaks Lodge Ouray
Bw Plus Twin Peaks Ouray
Twin Peaks Lodge Hot Springs Ouray
Twin Peaks Lodge Hot Springs
Twin Peaks Hot Springs Ouray
Twin Peaks Hot Springs
Best Western Plus Twin Peaks Lodge & Hot Springs Hotel Ouray
Best Western Plus Twin Peaks Lodge And Hot Springs
Best Western Ouray
Ouray Best Western
Twin Peaks & Hot Springs Ouray
Twin Peaks Lodge & Hot Springs Hotel
Twin Peaks Lodge & Hot Springs Ouray
Twin Peaks Lodge & Hot Springs Hotel Ouray

Frequently asked questions

Does Twin Peaks Lodge & Hot Springs have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Twin Peaks Lodge & Hot Springs?

As of Jun 2, 2024, prices found for a 1-night stay for 2 adults at Twin Peaks Lodge & Hot Springs on Jun 5, 2024 start from $223.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Twin Peaks Lodge & Hot Springs pet-friendly?

Yes, this hotel allows dogs (limit 2 total). There's a fee of USD 30.00 per accommodation, per night. Service animals are exempt from fees.

What time is check-in at Twin Peaks Lodge & Hot Springs?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Twin Peaks Lodge & Hot Springs?

Check-out is at 11:00 AM.

Where is Twin Peaks Lodge & Hot Springs located?

Situated in the mountains, this spa hotel is within a 10-minute walk of Wright Opera House and Box Canyon Falls Park. Ouray Ice Park and Ouray Hot Springs Pool are also within 15 minutes.

Reviews

8.0

Very Good

Rating 10 - Excellent. 412 out of 1003 reviews" "
Rating 8 - Good. 297 out of 1003 reviews" "
Rating 6 - Okay. 143 out of 1003 reviews" "
Rating 4 - Poor. 95 out of 1003 reviews" "
Rating 2 - Terrible. 56 out of 1003 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Viva

Traveled with family
Liked: Cleanliness, staff & service
The hot spring pools, swim pool and sunning decks all stellar. Beautifully designed and built. Loved the tiki bar. The radio station blasting commercial after commercial throughout the soaking pools was extremely annoying, And the painters using a noisy smelly lift for hours right next to the soaking pools ruined the hotsprings experience. Left two hours earlier than planned. Would not have stayed a second day under any circumstances. The massage therapist was great and her room was quiet...hooray for that.
Stayed 1 night in May 2024

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is nice. It got confused in the booking that i specified ground floor and got the second floor. The food in the restaurant is decent but served on paper plates and not a great dining ambiance. Rooms are clean and hot springs are nice. Cant beat the view. A little lame that the pool closes at 10 in summer. Over all 4/5.
Stayed 1 night in May 2024

10/10 Excellent

Cory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hot springs and property. Very relaxing.
Stayed 1 night in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot
Stayed 1 night in Apr 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Great mountain view
Stayed 1 night in Mar 2024

8/10 Good

Tracy

Stayed 1 night in Mar 2024

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience in the heated pools and hot tubs was out of this world amazing. The views were stunning. The water perfection. The rooms are older but clean and beds are comfy. In all honesty, the rooms are just for sleeping in, the real wonder is just outside- hot tubs, steam room, heated pool, walking distance to downtown. Absolutely magical.
Stayed 1 night in Mar 2024

10/10 Excellent

Cole

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice and clean, they provided ample towels and robes to visit their
Stayed 2 nights in Mar 2024

8/10 Good

Jayde

Traveled with group
Liked: Cleanliness, staff & service, amenities
The scenery is absolutely beautiful and the pools felt so nice however they did have dirty covers on them that we pulled to the side. Also, I had a major migraine where I could barely walk and my friend went to get breakfast for me and was told she couldn’t take food to go so that was very upsetting.
Stayed 1 night in Feb 2024

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Mountain View's, awesome hot spring pools, yummy breakfast, sub par rooms
Stayed 1 night in Feb 2024

6/10 Okay

Gates

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Place to stay and soak!
Absolutely wonderful stay! The check in process was by kiosk with evennkeys processed by kiosk. Room was affordable and included soaking in the hot springs pools. Pet friendly to the nth degree.
Stayed 1 night in Feb 2024

10/10 Excellent

Tori

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved! Clean rooms, worth the money, food was excellent, kid friendly
Stayed 2 nights in Feb 2024

10/10 Excellent

Sharon

Liked: Property conditions & facilities
It was a very relaxing get away
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel J

Liked: Amenities
Area was very nice. Very good experience
Stayed 1 night in Jan 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go-to in Ouray
Our go to for wifes birthday, or like this trip, our anniversary.
Stayed 2 nights in Jan 2024

2/10 Terrible

Regina

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a Saturday, we got early check in which was nice. The hot springs closes at 10 which is too early on a weekend. The upstairs neighbor came down and complained because we were too loud while playing a board game (aggravation). Then I noticed I was charged on two different cards for the same room. The rooms were not tbe greatest. Old and outdated with thin walls.
Stayed 1 night in Jan 2024

10/10 Excellent

Deborah

Stayed 1 night in Jan 2024

10/10 Excellent

Wilma, Tehachapi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!
Stayed 2 nights in Jan 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Holly, Grand Junction

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have loved the property had there been different owners and staff. Hotel is wonderful. very pretty nice. Set up convenient smoking area. Staff was horribly rude when we checked in. We paid through Expedia. We had a receipt that said paid showing we’d pay 60 at the property.. they argued and argued that we were not paid and stated that they don’t like Expedia they don’t like people booking with Expedia. They don’t recommend anybody to use Expedia book them.. then they tried to collect say already paid. Stay a second time… they provided inconvenient kiosks at the front door to check you in. My chip reader wouldn’t read on the card machine and they were telling us we weren’t paid so we turned to leave.. a few mins later they called us back not to apologize, but to tell us everything was fine with our reservation to come back and we only have to pay the 60. Rooms were great, however, they charge you for water at Hot Springs. They charge you for the use of the robe and their towels.. then we watched the unthinkable. We watched another guest walk up to the pool right after we were turned away. We were told in a very nasty way that pool was closed., after we walked away, another guest walked up, and we proceeded to watch the “manager”, start yelling and cussing and screaming at the guest, who walked up after us. She yelled at him so bad I was going to call the cops myself.. I was truly concerned for the guest. The whole front desk staff was all rude.
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Sharlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and well kept grounds. Hot tubs were always warm and room was a delight.
Stayed 1 night in Nov 2023

10/10 Excellent

Amanda Leigh

We had a blast at your resort. We will definitely be back.
Stayed 3 nights in Nov 2023

General hotel information

Reasons to Book
Room Cleanliness
Check-In Time
4:00 PM
Check-Out Time
11:00 AM
Star Rating
3.5