The hotel was ok and in a great location for our visit to Stoke-on-Trent.
The room we were given was small, with the double bed up against the wall.
When in the room there was the sound of water running and this never stopped, even after telling the reception and was told by them that the maintenance people would sort it out, but no, it kept on running! It was like water torture! So if room 317 is allocated to you, then insist on another room!!
The breakfast was good and the staff serving were all very friendly and helpful.
Mark
2022 年 11 月に 2 泊滞在
8/10 (良い)
Lauren
2022 年 11 月 17 日
Lauren
2022 年 11 月に 1 泊滞在
8/10 (良い)
Kenneth
グループ旅行
2022 年 11 月 15 日
良かった点 : スタッフとサービス
It was ok
Kenneth
2022 年 11 月に 1 泊滞在
10/10 (非常に良い)
Michael
2022 年 11 月 12 日
Michael
2022 年 11 月に 1 泊滞在
2/10 (非常に不満)
宿泊されたお客様
2022 年 10 月 31 日
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
worse experience
First ever experience to stay in Best Western Hotel. No heating for the duration of stay, asked several times, experience cold feet. I was told at one point by one of the receptionists that's why duvet are provided. Had to checked out.