2/10 Terrible
Nicoletta
Travelled with partner
18 Mar 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had very high hopes for this hotel as it is in a great location and had solid reviews. However, our stay was the worst experience I have ever had while staying in a hotel. I don’t say this lightly, nor have I ever complained about a stay. The AC in the room we were originally in was broken, and then after relocating - that ac system also did not work. The carpets were absolutely filthy, and there were multiple hairs on the pillows as we arrived. We did not complain about the hairs bc we had just got relocated to a different room due to ac issues. The mini fridge was moldy, the phone in our room also did not work. We stayed on the fourth floor, and the noise from the club in the hotel was so loud, we might as well have been in it. This went on until 4:10am. When I called the front desk to ask if there was anything he could do about the noise, he gave so much pushback and was extremely rude. Again, I hate complaining or being a burden in anyway, but this hotel experience was abysmal and an absolute disappointment. I travel a lot, and this was the worst stay I have ever had.
Nicoletta
Stayed 1 night in Mar 2024