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4.2 out of 5

"Fantastic location. Excellent service by staff. Beautiful setting. Dining options for a small town excellent. " More

By a verified traveller on Sat 10 Feb 2024

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Hotel Description

At The Waterloo Hotel you'll be within steps of Kelvedon Beach and Nine Mile Beach. Highlights at this beachfront motel include in-room free WiFi, balconies, and LCD TVs.

The fine-dining restaurant, The Waterloo Inn, is open for lunch and dinner. At the motel's own lounge bar, you can stop for a drink. Added amenities include free WiFi in public areas and laundry facilities. There's also the convenience of free self parking.

Places within a 5-minute walk of this 3.5-star Swansea motel include Glamorgan War Memorial and East Coast Heritage Museum.

Executive Room, Balcony (Executive Spa Room)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$181* Per night/room 15 May - 16 May

Family Room, Balcony (Water View - Family 4)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Family Room, Balcony (Spa Room - Family 4)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Family Room, Balcony (Water View - Family 3)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Room, Balcony (Standard Room - Family 3)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Room, Balcony (Standard Room - Family 4)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

The Waterloo Hotel ratings based on 251 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Waterloo Hotel

Everyone (95) Couples (96) Family (52)
5 out of 5
Fantastic location. Excellent service by staff. Beautiful setting. Dining options for a small town excellent.

Posted by , from Mudgee on 10 Feb. 2024

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Comment from Hotel Management

14 Feb. 2024 by Front Desk

Thank you for taking the time to leave a positive review.It's great to hear you enjoyed your stay with us.Warm regards,

4 out of 5

Posted by on 9 Feb. 2024

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Comment from Hotel Management

14 Feb. 2024 by Front Desk

Thank you for taking the time to leave your feed back.We are pleased to receive your comments.Kind regards

3 out of 5
The was only one place (RSL) to eat in Swansea. The beds were old.

Posted by on 26 Nov. 2023

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Comment from Hotel Management

1 Dec. 2023 by Front Desk

Hi Colin, thanks for your feedback. Whilst Swansea is not a big town, there are usually at least 3 restaurant options to choose from - as there were on the day of your stay with us. We endeavour to always advise our guests what is open and available for meals and it is also on the information sheet in every room - I apologise if this wasn't communicated clearly. I do hope your meal was enjoyable! Yes some of our decor is still "nostalgic" which some guests either love - or not. regardsThe Waterloo Hotel Team

4 out of 5
This property is well situated but currently under renovations. The staff are friendly, the rooms clean, there was a bath in our room which was great to soak in after a long drive. The little things count, like washing powder in the room for free use of the washing machine and dryer, a listing of recommended places to eat, as well as a QR code for all the must sees in the area. Highly recommend this place to stay

Posted by on 4 Nov. 2023

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Comment from Hotel Management

11 Nov. 2023 by Front Desk

Hi Karen, thank you for your detailed feedback. We appreciate your positive comments and very happy you enjoyed your stay.Warm RegardsThe Waterloo Hotel Team

5 out of 5

Posted by on 30 Oct. 2023

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Comment from Hotel Management

1 Nov. 2023 by The reception team

Thank you for taking the time to leave a positive review.It's great to hear you enjoyed your stay with us.Warm regards

5 out of 5
I wasn't sure if the motel was going to be any good, but we wanted to stay in Swansea. When we checked in, we were told that we had been upgraded to room with water view. That was the start of what was a pleasant stay. We were only there one night. The weather was great, and the view was hard to leave. The room was spacious enough for us. We would have preferred a bigger fridge but that turned out to be the only negative. The staff we met were great.

Posted by on 14 Oct. 2023

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Comment from Hotel Management

18 Oct. 2023 by The reception team

Thank you for taking the time to leave a positive review.It's great to you enjoyed your stay with us.Warm regards

5 out of 5

Posted by on 10 Sep. 2023

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Comment from Hotel Management

20 Sep. 2023 by The reception team

Thank you for taking the time to leave a positive review.We are glad you enjoyed your stay.Warm regards

5 out of 5
Great location, well presented. Recommend

Posted by on 21 Aug. 2023

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Comment from Hotel Management

22 Aug. 2023 by The Reception team

Thank you for taking the time to leave a positive review.It's great to hear you enjoyed your stay with us.Warm regards

4 out of 5

Posted by on 10 Jul. 2023

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Comment from Hotel Management

20 Jul. 2023 by The reception team

Thank you for taking the time to leave your feed back.We are pleased to receive your review.

4 out of 5
The View out the back door was amazing.

Posted by on 13 Apr. 2023

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Comment from Hotel Management

4 May 2023 by The reception team

Thank you for taking the time to leave your feed back.We are pleased to receive your comments.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The Waterloo Hotel also features a garden, a picnic area, and laundry facilities. Free self parking is available. This 3.5-star Swansea motel is smoke free.

  • 28 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Garden
  • Outdoor picnic space
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

The Waterloo Hotel offers 28 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies or patios. LCD televisions are featured in guestrooms. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided on request.

  • Private balcony or patio
  • In-room dining (limited hours)
  • LCD television
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Heating
  • Ensuite bathroom

Food & Drink

The Waterloo Inn - This beachfront fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6 PM

Special check-in instructions:

The front desk is open daily from 8:30 AM - 6 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:30 AM - 6 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Cashless payment methods are available for all transactions.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Service animals are allowed
  • Front desk opens daily at 8:30 AM
  • Front desk closes daily at 6 PM
  • Debit cards
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Credit card pre-authorisation
  • Guest will receive an email before arrival 48 hours
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Hotel Names

  • Swansea Waterloo Inn
  • Swansea Waterloo
  • Waterloo Point
  • Swansea Waterloo Inn
  • The Waterloo Hotel Motel
  • The Waterloo Hotel Swansea
  • The Waterloo Hotel Motel Swansea
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.