"We had a nice stay and the owners were happy to help with request. Needs a coat of paint inside but minor aesthetics. Great for a family trip. spaci ... " More
All 18 accommodations feature balconies, TVs, and DVD players. In-room dining is easy with kitchens that come equipped with refrigerators, microwaves, and stovetops. Housekeeping is not available.
This holiday park offers a game room, a library, and a garden. Added amenities include a kids' swimming pool, laundry facilities, and a microwave in a common area. There's also the convenience of free self parking.
In proximity to this 3-star Dromana holiday park you'll find Peninsula Hot Springs.
11 Jan. 2018 by Asst. Manager
We are so sorry that the size of your cabin was ultimately inadequate for your party. Your initial booking came into our system as being only for two adults, hence why you were put in a two bedroom. When we discovered the problem, our staff worked very hard with Wotif to try and accommodate you; even offering you a full refund but were told by Wotif that you did not wish to receive a refund because you still wished to stay with us on those days. - Which made sense as it was only a few days before your planned holiday at that point. Then, the best offer we could manage was charging you the price for 2 people staying in a 2 bedroom cabin. This was $200 less than what it would have cost if we had accounted for the extra members of your party. I can assure you that the cabin is not our "worst." In fact it is much newer and more modern than others. I know that it has been frustrating to have all the back and forth between us and Wotif - I agree. I also feel frustrated that Wotif is blaming us whereas we see the problem being with them since they told us from day 1 that you only had 2 people with you. We are sorry if you experienced any hostility; I can assure you that was never the intent of our staff. Perhaps what you experienced was merely frustration over helplessness in the face of a situation that our staff could not remedy - despite their deep desire to help you.
8 Dec. 2017 by Dromana Holiday Village
Thank you for your review, we are glad you enjoyed your stay and we hope to see you again soon.
11 Dec. 2017 by Savannah, Asst. Manager
Anonymous, We moved you into a 2 bedroom villa because you made a booking stating that there were only 2 adults in your party. Perhaps the problem was that you though you said there were only 2 people in your party, you arrived and it turned out that you had more guests with you that weren't paid for. The amount you paid reflected the amount we normally charge for 2 people to stay in a 2 person cabin. Furthermore, it's not that staff did not care it's just that normally people with parties of 2 would have a 2 bedroom cabin, so they wouldn't have seen an issue. Lastly, I am sorry you were disappointed with the cleanliness of your cabin. I can highly assure you that our staff would not leave a cabin without first removing rubbish such as the condom wrapper you mentioned. It is strange that you complain about the state of the cabin when you broke a dome light cover in the very same cabin without saying anything. We chose not to charge you for this item, but perhaps we should have.
Dromana Holiday & Lifestyle Village offers its guests a children's pool, an indoor pool, and an outdoor pool. A library, barbecue grills, and an arcade/game room are also featured at the family-friendly Dromana Holiday & Lifestyle Village. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3-star Melbourne holiday park.
Free self parking , Parking (limited spaces)
Dromana Holiday & Lifestyle Village offers 18 air-conditioned accommodations with DVD players. Rooms open to balconies. Accommodations at this 3-star holiday park have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers.
Special check-in instructions:
The front desk is open daily from 9 AM - 5 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 9 AM - 5 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 5 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.
