This site uses cookies and similar technologies to analyse traffic, personalise content and ads, and provide social media features.Learn more and adjust settings.
Novotel Melbourne on Collins places you in the center of Melbourne,connected to a shopping center and within a short 5-minute stroll of popular places like Collins Street and Regent Theatre. Highlights at this family-friendly hotel include a restaurant, an indoor swimming pool, and a bar/lounge.
The restaurant, Lane Restaurant, serves local cuisine and is open for breakfast, brunch, lunch, and dinner. Enjoy the gym and pool loungers. 7018 square feet (652 square meters) of event facilities include 5 meeting rooms and a conference center, and other business amenities include a 24-hour business center. Added amenities include free WiFi in public areas, a coffee shop/cafe, and laundry facilities. Buffet breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site.
Attractions within a 10-minute walk of this Melbourne Central Business District hotel include Bourke Street Mall and Melbourne Central.
Novotel Melbourne on Collins ratings based on 366 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Novotel Melbourne on Collins
Everyone (164)Couples (56)Family (98)
4 out of 5
Close to everything
Posted by Joe on 14 Apr. 2024
Was this review helpful to you?
4 out of 5
Amazing location and close to everything. Hotel was clean and well stocked with towels etc
Posted by Mary on 7 Apr. 2024
Was this review helpful to you?
4 out of 5
Great location in the heart of the city
Posted by Melanie on 1 Apr. 2024
Was this review helpful to you?
Comment from Hotel Management
3 Apr. 2024
by Andrew Maynard, General Manager
Dear Melanie,Thank you for sharing this review.We are delighted to hear that you appreciated our prime location in the heart of Melbourne, as well as the high standards of room cleanliness and service provided by our dedicated team. While we are pleased that the overall condition of our hotel and room amenities met your expectations, we are continuously working on improving our guest experience and value your insights. Thank you for highlighting the positive aspects of your stay, which reflect our commitment to offering a memorable experience.We look forward to welcoming you back.Best wishes,Andrew Maynard, General Manager
2 out of 5
Bed extremely uncomfortable very restless night sleep
Breakfast was a disaster. No clean cultery plates bread left.
Posted by Natalie on 30 Mar. 2024
Was this review helpful to you?
Comment from Hotel Management
3 Apr. 2024
by Andrew Maynard, General Manager
Dear Natalie,Thank you for your feedback,We are pleased to hear that you found the cleanliness and amenities of our rooms to meet your expectations, as we strive to maintain a high standard in these areas. We regret to hear of your discomfort with the bed and restless night. Our guests' restful sleep is a priority, and we typically receive positive remarks about our 4.5 star hotel comfort. We are equally concerned about your breakfast experience; it is disheartening to learn that it did not meet the high standards we aim to uphold. Regarding your comments on service and the hotel's condition, we take all feedback seriously and are continuously looking for ways to enhance our guest experience. Please rest assured that we are dedicated to providing a welcoming and enjoyable environment for all our guests, and we deeply regret that we did not fully meet your expectations on this occasion.We hope to welcome you back for a return visit.Best regards,Andrew Maynard, General Manager
4 out of 5
Great location in the heart of Melbourne CBD
Posted by Luke on 26 Mar. 2024
Was this review helpful to you?
Comment from Hotel Management
26 Mar. 2024
by Andrew Maynard, General Manager
Dear Luke,Thank you for such a positive review.We are so pleased to know that your recent stay with us was a good experience and that you found our central location convenient.All of the team very much hope that we will have the chance to see you again very soon.Kind regards,Andrew Maynard, General Manager
5 out of 5
Excellent customer service. We were avle to check in early and arrange a late check out. Super helpful staff. Bar is very overpriced for what it sells, but had a nice atmosphere.
Posted by Eden on 23 Mar. 2024
Was this review helpful to you?
Comment from Hotel Management
27 Mar. 2024
by Andrew Maynard, General Manager
Dear Eden,It's wonderful to hear that you appreciated our customer service and found our staff to be super helpful, as we strive to ensure all our guests receive a warm welcome and assistance whenever needed. Thank you for this review of your recent stay.We look forward to welcoming you back on a future occasion. Best wishes,Andrew Maynard, General Manager
5 out of 5
Staff are very nice and let us book in early which was great as had a very early start to the day. Room service food is excellent
Posted by Dianne on 16 Mar. 2024
Was this review helpful to you?
Comment from Hotel Management
27 Mar. 2024
by Andrew Maynard, General Manager
Dear Dianne, Thank you for taking the time to share your review with us.I am happy you enjoyed your stay and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. We will be sure to share your remarks with our reception team.It would be our pleasure to have you return on another occasion. Very best wishes,Andrew Maynard, General Manager
5 out of 5
We stayed with our 2 kids. Great nearby options food and fun
Posted by Claire on 11 Mar. 2024
Was this review helpful to you?
Comment from Hotel Management
21 Mar. 2024
by Andrew Maynard, General Manager
Dear Claire,Thank you for your positive feedback.It's delightful to hear that you and your family enjoyed the variety of dining and entertainment options in close proximity to our establishment. We're also thrilled to know that the cleanliness of our rooms met your expectations. While I notice some aspects of service didn't quite meet your full satisfaction, please rest assured that we're committed to providing an exceptional stay for all our guests. We appreciate your kind words regarding the room amenities and are glad they contributed positively to your stay.We all look forward to welcoming you back in the future.Kind regards,Andrew Maynard, General Manager
5 out of 5
Myself and my partner enjoyed our night away so quiet
Posted by Christine on 29 Feb. 2024
Was this review helpful to you?
Comment from Hotel Management
21 Mar. 2024
by Andrew Maynard, General Manager
Dear Christine,Our team takes great pride in offering a peaceful atmosphere and ensuring that every guest enjoys a comfortable and well-maintained environment. It's wonderful to know that the amenities in your room added to the enjoyment of your night away.It would be a pleasure to welcome you back. Best wishes,Andrew Maynard, General Manager
5 out of 5
Posted by Daniel on 10 Feb. 2024
Was this review helpful to you?
Comment from Hotel Management
25 Mar. 2024
by Andrew Maynard, General Manager
Dear Daniel,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you for another pleasant stay. Best wishes,Andrew Maynard, General Manager
The following facilities are closed seasonally each year. They will be closed from July 31 to September 30:
Bar/Lounge
Dining venue(s)
Property Features
Novotel Melbourne on Collins offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and 5 meeting rooms are available. Event space at this hotel measures 7018 square feet (652 square meters) and includes a conference center. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the family-friendly Novotel Melbourne on Collins. For a fee, parking is available.
1 building
380 guestrooms or units
9 levels
7018 sq ft of conference space
652 sq m of conference space
Built in 1992
Poolside lounge chairs
Business center (24 hours)
Conference center
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Convenience store
Gift shop
ATM
Onsite shopping
Bellhop
Elevator
Water dispenser
Bar or lounge
Coffee shop
Dining venue
Family Friendly Amenities
Family property
Number of indoor pools - 1
Free WiFi
Soundproofed rooms
Grocery/convenience store
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Wireless internet access
Available in some public areas:
Free WiFi
Transport
Train station: Southern Cross Station (2 km / 1.3 mi)
Metro station: Melbourne Central Station (0.8 km / 0.5 mi)
Parking: Valet parking available for a surcharge
Room Amenities
Novotel Melbourne on Collins offers 380 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature down comforters. 32-inch LCD televisions come with satellite channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Sitting area
In-room dining (24 hours)
LCD television
Satellite channels
Movies for purchase
Coffee maker
Down blanket
Cribs (free)
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Sound-insulated rooms
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wardrobe or closet
Change of towels (on request)
Change of bedsheets (on request)
Desk chair
Food & Drink
For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.
Lane Restaurant - This restaurant specializes in local cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Lane Cafe and Bar - This café serves breakfast, brunch, and lunch. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children 15 years old and younger stay free when using existing bedding.
Rollaway/extra beds are available for AUD 80 per day.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Children stay free
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards
Staffed front desk
Smoke detector
Security system
LGBTQIA friendly
Children stay free - maximum age 15
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
No gap period between guests' stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities on site
Mobile key entry is not available
Food service has been amended for enhanced safety
Property does not offer on-site COVID-19 testing
Property does not require health documentation at check-in
Humane animal treatment
Sustainability/community reinvestment (10% revenue or more)
Guest education on local ecosystems and culture
Comprehensive recycling policy
Fees
Guests will be asked to pay the following charges at the property:
Deposit: AUD 100 per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: approximately AUD 38–38 for adults, and AUD 0–38 for children
Covered valet parking fee: AUD 64 per day
Nearby parking fee: AUD 42 per day (2953 ft away)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: AUD 80 per day
Credit card charges are subject to a surcharge of 1.4 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Melbourne Collins
Melbourne Novotel
Melbourne Novotel Collins
Novotel Collins
Novotel Collins Hotel
Novotel Collins Hotel Melbourne
Novotel Collins Melbourne
Novotel Melbourne
Novotel Melbourne Collins
Accor Melbourne On Collins
Novotel Melbourne On Collins Hotel Melbourne
Novotel Melbourne Collins Hotel
Novotel Melbourne on Collins Hotel
Novotel Melbourne on Collins Melbourne
Novotel Melbourne on Collins Hotel Melbourne
You should know
Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Pool access available from 6 AM to 10 PM.
Children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Free in-room WiFi has a 5-device limit. WiFi in public areas is also free and has a 5-device limit.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
There was an error importing /Melbourne-Hotels-Novotel-Melbourne-on-Collins.h15740-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.wotif.com/Melbourne-Hotels-Novotel-Melbourne-on-Collins.h15740-p2.Hotel-Reviews?rm1=a2&
Frequently Asked Questions
Novotel Melbourne on Collins offers free cancellation on select room rates. Check out the cancellation policy for more info.
Yep, Novotel Melbourne on Collins has covered valet parking for AUD 64 per day.
The closest beach to Novotel Melbourne on Collins is St Kilda Beach (6 km).
Yep, and guests recommend it! Novotel Melbourne on Collins has a pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 6 AM to 10 PM.
You bet! With amenities like kids' meals and a corner/local shop, as well as free infant beds in the guestrooms, it's no surprise Novotel Melbourne on Collins is a hit with families.
You bet, guests speak well of the buffet breakfast here! Offered weekdays from 6:00 AM to 10:00 AM and weekends between 6:30 AM and 10:30 AM, this is the perfect place to fuel up for a day full of adventure.
No, Novotel Melbourne on Collins does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone? The dining venue is closed seasonally each year from July 31 until September 30.
Check-in begins at 2:00 PM. Check-out time is 11 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
