ibis Styles London Excel

3.0 star property
Comfortable hotel near O2 Arena

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April 2024
May 2024

ibis Styles London Excel

Photo gallery for ibis Styles London Excel

Pillowtop beds, in-room safe, desk, iron/ironing board
Exterior
Breakfast, lunch, dinner served; British cuisine
Exterior
Free toiletries, hair dryer, towels

Overview of ibis Styles London Excel

7.2

Good

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • Parking availableParking availableParking available
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • Free WiFiFree WiFiFree WiFi

Explore the neighborhood

272 Victoria Dock Road, London, England, E16 3BY
  • Popular LocationExCeL Exhibition Centre10 min walk
  • Popular LocationO2 Arena10 min drive
  • Popular LocationTower of London13 min drive
  • AirportLondon (LHR-Heathrow)81 min drive
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Room options

Room, 1 Queen Bed (The Queen)

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillowtop bed
Hair dryer
Private bathroom
Coffee/tea maker
  • 194 sq ft
  • Sleeps 3
  • 1 Queen Bed

Room, 1 Queen Bed, Connecting Rooms (The Interconnecting Queen)

cleanliness

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Pillowtop bed
Hair dryer
Private bathroom
Coffee/tea maker
Wardrobe or closet
  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

Room, 1 Double Bed (The Home from Home)

cleanliness

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Refrigerator
Flat-screen TV
Pillowtop bed
  • 194 sq ft
  • Sleeps 3
  • 1 Double Bed

Room, 2 Double Beds (The Mansion from Home)

cleanliness

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Refrigerator
Flat-screen TV
Separate bedroom
  • 194 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, 2 Twin Beds (The Duet)

cleanliness

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Pillowtop bed
Hair dryer
Private bathroom
Coffee/tea maker
Wardrobe or closet
  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

Similar properties

About the neighborhood

London

Ibis Styles London Excel is located in Docklands, a neighborhood in London, and is near the airport and near a metro station. O2 Arena and London Dungeon are cultural highlights, and some of the area's notable landmarks include Tower of London and The Shard. Don't miss out on a visit to Sky Garden.

What's nearby

  • ExCeL Exhibition Centre - 10 min walk
  • O2 Arena - 10 min drive
  • Tower of London - 13 min drive
  • The Shard - 14 min drive
  • London Bridge - 14 min drive

Getting around

  • Custom House Station - 1 min walk
  • West Ham Station - 5 min drive
  • London City Airport (LCY) - 3 min drive

Restaurants

  • Subway - 7 min walk
  • Sandwich & Co - 4 min walk
  • Costa Coffee - 5 min walk
  • Top 1 Forever - 9 min walk
  • E16 Café - 10 min walk

About this property

ibis Styles London Excel

Hotel near O2 Arena
Located close to South Park and Tower of London, ibis Styles London Excel provides a coffee shop/cafe, a garden, and a playground. The onsite restaurant, Restaurant, features British cuisine. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Breakfast (surcharge), self parking (surcharge), and an electric car charging station
  • A 24-hour front desk, a TV in the lobby, and smoke-free premises
  • Meeting rooms, an elevator, and luggage storage
Room features
All 305 rooms boast comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Bathrooms with free toiletries and hair dryers
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

Languages

Afrikaans, English, Filipino, French, Hindi, Hungarian, Italian, Latvian, Lithuanian, Polish, Portuguese, Romanian, Russian, Urdu

Sustainability

Sustainability practices

Electric car charging station
Change of towels on request
No plastic water bottles
No plastic coffee stirrers
No plastic drinking straws
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 15 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily breakfast to-go available 5:00 AM–11:30 AM for a fee: GBP 5 for adults and GBP 5 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cafe
  • Pub
  • Restaurant

Things to do

  • Playground
  • TV in common areas

Family friendly

  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Built in 2000
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:00 AM
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from May 16 2023 to December 31 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 40.0 per night

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately GBP 5 for adults and GBP 5 for children
  • Self parking fee: GBP 15.00 per day
  • Rollaway bed fee: GBP 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

ibis Styles Excel
ibis Styles Excel Hotel
ibis Styles Excel Hotel London
ibis Styles Excel London
ibis Styles London
ibis Styles London Excel
London Excel ibis Styles
London ibis Styles Excel
Custom Hotel London
Custom House Hotel London
Ibis Styles London Excel England
ibis Styles London Excel Hotel
ibis Styles London Excel Hotel
ibis Styles London Excel London
ibis Styles London Excel Hotel London

Frequently asked questions

Is ibis Styles London Excel pet-friendly?

No, pets are not allowed at this property.

How much is parking at ibis Styles London Excel?

Self parking is available for GBP 15.00 per day.

What time is check-in at ibis Styles London Excel?

Check-in start time: 2 PM; Check-in end time: 5:00 AM.

What time is check-out at ibis Styles London Excel?

Check-out is at 11 AM.

Where is ibis Styles London Excel located?

Located in Docklands, this hotel is 2.1 mi (3.4 km) from O2 Arena and within 6 mi (10 km) of Tower of London and Sky Garden. South Park and The Shard are also within 6 mi (10 km). Custom House Station is only a 2-minute walk and Prince Regent Station is 7 minutes.

ibis Styles London Excel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 195 out of 999 reviews" "
Rating 8 - Good. 395 out of 999 reviews" "
Rating 6 - Okay. 245 out of 999 reviews" "
Rating 4 - Poor. 103 out of 999 reviews" "
Rating 2 - Terrible. 61 out of 999 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

mark

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
didnt get in to room as hotel was closed down due to lockdown
Stayed 1 night in Nov 2020

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
KMT NOT WORTH WASTING YOUR TIME
The breakfast was just not it, no hot food served at all in a pack it was from fridge breakfast bar, apple, crosant, orange juice and yoghurt is that what I really paid the extra for ? The queen room is tiny
Stayed 2 nights in Sep 2020

2/10 Terrible

Billy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

4/10 Poor

Effie

Traveled with group
Disliked: Room comfort
Below average stay
My room was okay when I entered it. I felt like it was manageable until i decided that I want to wash my hands and take a shower! The sink was completely clogged and would not drain itself properly at all. It also left a horrible residue of nasty dirt. The beds are quite uncomfortable. I did not have a good nights rest! Then that morning there was no hot water at all in my room and unfortunately the rooms do not have a telephone, you have to whatsapp reception which really annoyed me too. I complained via text and they offered to swap rooms for me. They did not however apologise for the inconvenience at all. My new room was alot better. But I paid for breakfast however there was non. No restaurant in the hotel was available and customer service is below average! Not at all professional in the least. Quite unhappy with my stay. I would not recommend it. Not all the lights in the room work either. and the fire alarm went off at 2am in the morning!!! Twice with again No apology. Horrible service. Definitely would NOT recommend!!!
Stayed 2 nights in Sep 2020

8/10 Good

Carl

Business traveler
Liked: Staff & service, room comfort
Comfortable and good value for what I paid
I stayed for one night as I had a meeting in London the next day. The hotel was undergoing renovations when I stayed. The car park is easily accessible but costs £16 per night which is very expensive. The staff are friendly and helpful. The bed was very comfortable and the shower was clean and modern. I did not stay for breakfast so I cannot comment on the food quality.
Stayed 1 night in Aug 2020

8/10 Good

Lynne, Essex

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Renovation work being carried out - room was very clean and bathroom looked newly renovated as extra clean - no complaints for price paid - although did state breakfast included on ad but no breakfast included!
Stayed 1 night in Aug 2020

2/10 Terrible

Andrius

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great refurbed rooms!
The refurbished rooms are really good. Although we were possibly the only guests due to the Coronavirus outbreak, the staff could not have been more helpful. They are a credit to the hotel. The room was bright, the new bathroom excellent, with lovely hot shower.
Bathroom
new bedroom
Stayed 1 night in Mar 2020

8/10 Good

Nick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Stayed 3 nights in Feb 2020