4/10 Poor
Martina
Jan 2, 2024
Disliked: Staff & service, property conditions & facilities
Not a 4 star experience.
Stayed for 1 night for New Year’s Eve,
On arrival it was full of kids running around screaming in the bar, couldn’t have a conversation, it said online there was a library room where you could relax with a drink but that was locked. Lunch was ok very basic food, (ham and cheese bap and Pasta and jar of tomato sauce) and the staff all looked to be very young & inexperienced, didn’t have good hospitality training at all. The girl barista was extremely rude. You also couldn’t leave a credit card on your room to just add all your expenses like all normal hotels,this also caused a lot of confusion for the meal package that was booked, the lady at the front desk it seemed it was her first day on the job. There was about 4 managers walking around but it would have been better if they trained the staff. We were really banking on the woodland restaurant being as good as it said online, firstly the pictures online don’t look at all what it was, for Christmas there wasn’t even a tree, lights or a painting on the wall, cheap tables and chairs with over head bright spotlights, zero dining experience atmosphere,food was pub grub, deserts and cocktails were the saving grace, we went back to the bar for the new years celebration which was the late late on the telly and a guy playing guitar badly, rarely leave bad reviews but this is honest and how it was, serious improvements need to be made to call it a 4 star.
Martina
Stayed 1 night in Dec 2023