Palace Downtown

5.0 star property
Luxury Dubai hotel connected to a shopping center, walk to Dubai Mall
VIP Access

Choose dates to view prices

your current months are April, 2024 and May, 2024.
April 2024
May 2024

Palace Downtown

Photo gallery for Palace Downtown

Outdoor pool, open 7:00 AM to 7:00 PM, cabanas (surcharge)
Minibar, in-room safe, blackout drapes, soundproofing
Restaurant
Separate tub and shower, free toiletries, hair dryer, bathrobes
Spa tub, steam room, Turkish bath, body treatments, hydrotherapy

Overview of Palace Downtown

9.4

Exceptional

Highlight
  • Offers an onsite restaurant. Only 5% of properties have this in Dubai.

Popular amenities

  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • SpaSpaSpa
  • Parking includedParking includedParking included
  • Restaurant
  • BarBarBar

Check out the area

Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai, Dubai
  • Popular LocationPalace Lobby1 min walk
  • Popular LocationSouk al Bahar2 min walk
  • Popular LocationBurj Khalifa - Dubai Mall Station9 min drive
  • AirportDubai (DXB-Dubai Intl.)21 min drive
Our Silver, Gold and Platinum members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
Platinum tier member
Room upgrades when available, plus Silver perks
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Room options

Palace Suite Fountain View

cleanliness

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
  • 1130 sq ft
  • Sleeps 4
  • 1 King Bed

Deluxe Fountain View

cleanliness

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

Junior Suite Lake View

cleanliness

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
  • 753 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

Palace Room, Fountain View

cleanliness

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

Deluxe Lake View Room

cleanliness

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
  • 549 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

Palace Room, Lake View

cleanliness

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
  • 549 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

Diplomatic Suite, Lake View

cleanliness

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
  • 1130 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

Palace Suite, Lake View

cleanliness

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 1130 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

Similar properties

About the neighborhood

Dubai

Located on a lake, Palace Downtown is in Downtown Dubai neighborhood and is connected to a shopping center. Dubai Cruise Terminal and Ski Dubai are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Dubai Aquarium & Underwater Zoo and Wild Wadi Water Park. Dubai Fountain and Dubai Mall are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Dubai Mall - 6 min walk
  • Dubai Fountain - 10 min walk
  • Dubai Aquarium & Underwater Zoo - 16 min walk
  • Burj Khalifa - 19 min walk
  • Dubai International Convention and Exhibition Centre - 9 min drive

Getting around

  • Dubai Trolley Station 2 Tram Station - 4 min walk
  • Dubai Intl. Airport (DXB) - 21 min drive

Restaurants

  • Abd El Wahab, Souk Al Bahar - 5 min walk
  • Günaydin - 5 min walk
  • Arabeska Restaurant - 1 min walk
  • Zahr El Laymoun - 4 min walk
  • Beirut Khanum - 2 min walk

About this property

Palace Downtown

Luxury family-friendly hotel near Dubai Mall
Located close to Dubai Fountain and Burj Khalifa, Palace Downtown provides a poolside bar, shopping on site, and a coffee shop/cafe. Treat yourself to a detox wrap, a facial, or a body scrub at the onsite spa. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and a library.
Other perks include:
  • An outdoor pool and a children's pool, with cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Limo/town car service, buffet breakfast (surcharge), and a porter/bellhop
  • Concierge services, wedding services, and a front-desk safe
  • Guest reviews say great things about the helpful staff and location
Room features
All 242 rooms feature comforts such as 24-hour room service and pillow menus, as well as perks like air conditioning and bathrobes.
Extra conveniences in all rooms include:
  • Bathrooms with separate tubs/showers and bidets
  • 42-inch LCD TVs with satellite channels
  • Balconies, LED light bulbs, and electric kettles

Languages

Arabic, Bulgarian, English, Filipino, French, Hindi, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM–10:00 AM for a fee: AED 160 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 18,299 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • On a lake
  • On the boardwalk
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa treatment rooms
  • Spa tub
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • At least 80% lighting from LEDs
  • Built in 2007
  • Designated smoking areas
  • Double-glazed windows
  • Lifeguards
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Check-in is 2 PM on December 31 to avoid temporary road closures.

Renovations and closures

The following facilities or services will be unavailable from March 10 2024 to March 17 2024 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 350.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AED 500 per night
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 160 per person
  • Airport shuttle fee: AED 400 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Dubai Downtown Palace
Palace Downtown Dubai
Palace Dubai Downtown
Palace Hotel Dubai Downtown
Palace The Old Town Dubai
The Palace Old Town
The Palace The Old Town Hotel Dubai
Palace Downtown Dubai Hotel
Palace Downtown Hotel
The Palace Downtown Dubai
Palace Downtown Hotel
Hotel Palace Downtown Dubai
Dubai Palace Downtown Hotel
Hotel Palace Downtown
Palace Downtown Dubai
The Palace Downtown Dubai
Palace Hotel
Palace
Palace Downtown Hotel
Palace Downtown Dubai
Palace Downtown Hotel Dubai

Frequently asked questions

Does Palace Downtown have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–7:00 PM. The pool will be unavailable from March 10 2024 to March 17 2024 (dates subject to change).

How much does it cost to stay at Palace Downtown?

As of Mar 29, 2024, prices found for a 1-night stay for 2 adults at Palace Downtown on Apr 6, 2024 start from $391.9, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Palace Downtown pet-friendly?

No, pets are not allowed at this property.

How much is parking at Palace Downtown?

Self parking and valet parking are free at this property.

What time is check-in at Palace Downtown?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Palace Downtown?

Check-out is at noon.

Does Palace Downtown provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of AED 400 per vehicle applies.

Where is Palace Downtown located?

This family-friendly Dubai hotel is located on the boardwalk/promenade, within a 10-minute walk of Dubai Mall and Dubai Fountain. Burj Khalifa and Dubai International Convention and Exhibition Centre are also within 3 mi (5 km). Dubai Trolley Station 2 Tram Station is only a 4-minute walk and Dubai Trolley Station 1 Tram Station is 7 minutes.

Palace Downtown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 776 out of 1002 reviews" "
Rating 8 - Good. 156 out of 1002 reviews" "
Rating 6 - Okay. 46 out of 1002 reviews" "
Rating 4 - Poor. 13 out of 1002 reviews" "
Rating 2 - Terrible. 11 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

marko, monaco

Traveled with family and small children
Liked: Cleanliness, staff & service
Nice lobby, room looks like motel style and needs updating, pool area needs updating too.
Stayed 1 night in Mar 2024

10/10 Excellent

dhaniany

Stayed 2 nights in Feb 2024

10/10 Excellent

MARIO

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel
Stayed 5 nights in Feb 2024

10/10 Excellent

ajournees

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was an event across the lake for the Chinese new year and I requested a room change as it was too loud. Unfortunate but hotel responded with a suite which was too big but at least not noisy. Breakfast buffet was great and view over pool and to khalifa was awesome!
Stayed 2 nights in Feb 2024

10/10 Excellent

Anas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 3 nights in Jan 2024

10/10 Excellent

Hamdi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff and beautiful property with excellent location
Stayed 4 nights in Jan 2024

10/10 Excellent

Nadya

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Musawar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Karan Vir Singh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

ping

Liked: Cleanliness, staff & service, property conditions & facilities
Too noisy at night
Stayed 2 nights in Dec 2023

General hotel information

Reasons to Book
Great Location & Onsite Restaurant/Bar
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Nearest Airport
Dubai (DXB-Dubai Intl.)