"Room was great , for a five star resort service at dinner was below average . Had to ask multiple times for our drinks and no one serving us . Very av ... " More
A day of pampering can include deep-tissue massages, hot stone massages, detox wraps, and body wraps along with access to the sauna. The restaurant, Pacific, serves local cuisine and is open for breakfast and dinner. Bar 50 is the hotel's own bar. Spend the day at the beach where you'll find sun loungers, and enjoy the 3 outdoor tennis courts and marina. 205248 square feet (19068 square meters) of event facilities include 15 meeting rooms and a conference center. Plus you'll find free WiFi in public areas, a 24-hour gym, and a steam room. Each morning free buffet breakfast is offered between 6:30 AM and 10:00 AM. There's also the convenience of an airport shuttle.
Sights near this 5-star Whitsundays hotel include Whitsunday Lookout and Cook Lookout.
8 Dec. 2023 by Samantha Mountford - Executive Assistant
Dear Luke,Thank you for choosing to share your feedback of your recent stay at InterContinental Hayman Island Resort. Please know that we appreciate the detailed comments you have provided in relation to the elements of your stay that did not meet your expectations. It is only with feedback such as this, we can improve and ensure smooth and positive experiences. I have shared all your comments with the Department Leaders, to ensure that our processes are reviewed and noted for additional training to be provided to staff. Thank you once again on behalf of the entire team and we hope to welcome you back in the near future.
24 Oct. 2023 by Samantha Mountford - Executive Assistant
Dear Amelia,We appreciate your feedback regarding your recent visit with us at InterContinental Hayman Island Resort, and we're sorry to hear that your experience did not meet your expectations. We take your comments seriously, and we will use them to make necessary improvements to our accommodations and dining options.Providing value for the price paid is essential, and we apologise for falling short in your case. We'll work on enhancing the overall guest experience and expanding our dining options to better cater to our guests.We hope you'll consider giving us another opportunity in the future to provide you with a more satisfying and enjoyable experience. If you have any more comments or suggestions, please don't hesitate to share them with us. Warm regards
24 Oct. 2023 by Samantha Mountford - Executive Assistant
Dear Grant, Thank you for providing feedback of your recent stay at InterContinental Hayman Island Resort. We are happy that you had a wonderful time holidaying with us on the island as it is always a pleasure to see our valued guests enjoying their stay. We hope to see you back in the near future.
6 Jan. 2023 by Hayman Team
Thank you for providing your amazing feedback and review. We are very pleased to hear that you enjoyed your stay. We look forward to welcoming you back to InterContinental Hayman Island in the future.
6 Sep. 2022 by Hayman Team
Thank you for your feedback, we are glad that you enjoyed your stay and the service.We hope to welcome you back again soon.
11 Jul. 2022 by Hayman Team
Thank you so much for your incredible feedback! I am delighted to see that you had a relaxing enjoyable holiday.
Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At InterContinental Hayman Island Resort, an IHG Hotel you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This luxury hotel also offers a children's pool, outdoor tennis courts, and a 24-hour fitness center. This 5-star Whitsundays hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
InterContinental Hayman Island Resort, an IHG Hotel offers 182 air-conditioned accommodations, which are accessible via exterior corridors and feature iPads and minibars. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions come with satellite channels and pay movies. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Whitsundays hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include espresso makers and safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
Guests are served free buffet breakfast daily from 6:30 AM to 10:00 AM.
Pacific - This beachfront restaurant specializes in local cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Amici Trattoria - Overlooking the garden, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.
BamBam - This poolside restaurant specializes in Pan-Asian cuisine and serves lunch only. Open daily.
Aqua - This restaurant specializes in seafood and serves lunch only. Guests can enjoy drinks at the bar. Open daily.
Bar 50 - Onsite bar. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.
Special check-in instructions:
Guests must transfer to the property via boat or floatplane and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation. This property offers transfers from the ferry terminal and airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests will receive an email 2 weeks before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property is accessible by boat transfer or sea plane only. There is no public airport on Hayman Island. Transfer service can be booked directly with the property for a fee.
Guests must contact this property at least 14 days in advance to arrange check-in and boat transfer.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
To get to the property, guests need to transfer by boat or floatplane. Transfers need to be confirmed in advance by contacting the property at the number on the booking confirmation. InterContinental Hayman Island Resort, an IHG Hotel offers transfers from the ferry terminal and airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 2 weeks before arrival with check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.